PLAY SMART

1xbe | Games Responsible — Player Safety Is Our Priority

At 1xbe, we believe that healthy entertainment starts with self-awareness. Our platform is equipped with comprehensive self-control tools so every member can enjoy their wagering experience within comfortable and safe limits.

Flexible Deposit Limits
Instant Cool-Off Break
Self-Exclusion
24/7 Support
Core Principles of Responsible Play

Set a budget before playing and stick to it without compromise.

Treat wagering as entertainment, not a source of income.

Never chase losses — every session is independent and fresh.

Take regular breaks and stay mindful of the time you spend.

Wagering is strictly for individuals aged 18 and above.


Self-Control Tools on the 1xbe Platform

We provide a range of practical tools you can activate directly from your account — no waiting, no need to contact anyone.

Daily / Weekly Deposit Limit

Set a maximum deposit amount per day, week, or month. Our system will reject any deposit that exceeds the limit you've set yourself — full control is in your hands.

Session Time Limit

Set how long you want to play in a single session. When the time limit is reached, the system will notify you and give you the option to continue or end the session — the decision remains entirely yours.

Cool-Off Break

Need a short break? Activate cool-off mode for 24 hours up to 30 days. During this period, you won't be able to log in to your account — giving you space to clear your head.

Long-Term Self-Exclusion

Choose to self-exclude from the platform for 6 months, one year, or permanently. These requests are taken seriously and your account will be fully blocked for the selected duration.

Maximum Loss Limit

Set the maximum loss amount you're willing to absorb in a day or a week. Once this limit is reached, the system automatically pauses play temporarily.

Opt Out of Promotions & Bonuses

You can choose to opt out of all bonus and promotional offers. This helps reduce the urge to play more than planned simply because of an offer.


Responsible Gaming — More Than Just a Slogan

For 1xbe, the commitment to responsible gaming is more than just words on a page. It is built into every aspect of our platform — from interface design to the control tools we provide. We understand that online wagering can be a source of great excitement, but we are equally aware of the risks it carries when not managed wisely.

Many Malaysian players start playing purely for entertainment — enjoying the thrill of sports betting, the excitement of spinning slots, or the vibrant atmosphere of live casino. However, without clear boundaries, this enjoyable hobby can turn into a stressful habit. This is where 1xbe stands apart — we give you full control.

Our platform is built on a "player-first" approach — meaning every design decision we make considers the long-term wellbeing of our members, not just short-term gains. We're proud to be one of Malaysia's betting platforms offering the most comprehensive and accessible suite of self-control tools.

Remember: Wagering should add excitement to your life — not become a source of stress, anxiety, or financial trouble. If it starts to feel like a burden, that's a sign to take a step back.

How to Use the Self-Control Tools at 1xbe

Log in to your account

All self-control tools are accessible directly from your account settings. No additional documents required — the entire process takes less than two minutes.

Go to "Account Settings" → "Responsible Gaming"

You'll find all control options clearly laid out — deposit limits, loss limits, session time limits, cool-off breaks, and self-exclusion, all in one place.

Choose the tool that suits your needs

Set your limit according to your financial situation and lifestyle. Stricter limits can be activated instantly, while loosening a limit takes 24–72 hours for security verification.

Confirm your settings and start playing with peace of mind

Once your settings are saved, our system enforces them automatically. You don't need to remember your limits — our platform does that for you.

Understanding the Difference: Entertainment vs. Problem Gambling

Healthy wagering means playing within limits you can afford, using disposable funds (not money set aside for daily needs), and being able to stop at any time without feeling pressured. This is a form of entertainment that many people enjoy every day without any issues.

Problem gambling, on the other hand, begins when wagering starts to interfere with daily life — personal relationships, work performance, mental health, or financial stability. Recognising the early signs is the single most important first step.

Signs of Healthy Play
  • Play within a pre-set budget.
  • Able to stop at any time without feeling anxious.
  • Not using money intended for other needs.
  • Wagering does not interfere with work or family.
  • Able to accept losses calmly.
  • Play for fun, not to chase losses.
Early Warning Signs
  • Constantly thinking about wagering even when not playing.
  • Increasing betting amounts to feel the same level of excitement.
  • Lying to loved ones about gambling activity.
  • Borrowing money to keep playing.
  • Neglecting work or family responsibilities.
  • Feeling anxious or irritable when unable to play.

If you recognise the signs above in yourself or someone close to you, don't wait until things get worse. Use the self-exclusion tool in your account or contact the 1xbe support team now for help.

Shared Responsibility: The Role of Family and Loved Ones

Sometimes, those closest to us notice changes in behaviour before we do ourselves. If you are concerned about the gambling habits of a family member or friend, you can contact our support team for guidance on how to help them.

1xbe is also fully committed to child protection. Our platform is strictly for individuals aged 18 and above. If you share a device with younger family members, we encourage you to use the password protection feature on your device and always log out after each session.

Together, we can ensure a safer, healthier, and more enjoyable online wagering environment for everyone in Malaysia.

Quick Control Tools
Deposit Limit

Set it from your account settings — takes effect immediately.

Cool-Off Break

1 day to 30 days — login access fully blocked.

Self-Exclusion

6 months, 1 year, or permanent — the choice is yours.

Live Support

24/7 Live Chat — our team is ready to help at any time.

Daily Reminder

Set a time reminder on your phone so you know when to stop playing. A short break can prevent impulsive decisions you might regret later.


FAQ — Responsible Gaming

Answers to the most frequently asked questions by 1xbe members about self-control tools and responsible gaming.

Log in to your account, go to Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit that suits you. Lower limits take effect immediately, while increasing a limit requires a 24–72 hour waiting period as an added safety measure.

Cool-Off Break is a temporary suspension lasting 24 hours to 30 days — ideal if you need a short break. Your account remains intact and will be automatically accessible again once the period ends. Self-Exclusion is a long-term commitment of 6 months, one year, or permanently — the account is fully blocked with no access permitted for the entire duration. For permanent self-exclusion, account recovery requires a special review by our team.

No — this is an intentional safety feature. Self-exclusion is designed to protect you from impulsive decisions. Once activated, the exclusion period cannot be shortened. After the period ends, there is an additional waiting period and a review by our team before the account can be reactivated. If you feel you need to talk, contact our customer support via Live Chat.

Yes, absolutely safe. All funds in your account remain fully protected throughout the self-exclusion period. You may request a withdrawal of your account balance by contacting our support team — this will be processed even while the account is in self-exclusion mode, subject to standard identity verification.

The first step is acknowledging that there is a problem — and that alone takes courage. Immediately activate self-exclusion from your account settings, then reach out to the 1xbe support team via Live Chat for further guidance. We will walk you through the process with full respect and confidentiality. You are not alone in this.

The minimum age is 18 years old. All new account applicants are required to complete a KYC verification process involving official identity document checks. Any account found to belong to a minor will be closed immediately and all funds frozen pending investigation.

PLAY SMART AT 1xbe

Fun Starts with Responsibility

Join over 500,000 members in Malaysia enjoying a safe, fair, and enjoyable online betting experience with 1xbe — the platform that puts your wellbeing first.

18+ Only  ·  Full Self-Control  ·  24/7 Support  ·  256-bit SSL

Bahasa Melayu